Changes to the way you capture customers details from Friday 18th September #NHSTrackAndTrace

Venues in England will need to take contact details and keep record of their customers and visitors for 21 days. This was previously voluntary, but from Friday will be mandatory by law. (some exemptions apply)

There is a higher risk of transmitting COVID-19 in premises where customers and visitors spend a longer time in one place and potentially come into close contact with other people outside of their household. To manage this risk, establishments in the following sectors, whether indoor or outdoor venues or mobile settings, need to collect details and maintain records of staff, customers and visitors:

+ hospitality, including pubs, bars, restaurants and cafés

+ tourism and leisure, including hotels, museums, cinemas, zoos and theme parks

+ close contact services, including hairdressers, barbershops and tailors

+ facilities provided by local authorities, including town halls and civic centres for events, community centres, libraries and children’s centres

+ places of worship, including use for events and other community activities

See full details >>

NHS QA Code Posters

To help with this, NHS QR code posters, visible on entry are available to businesses, so customers who have downloaded the new NHS COVID-19 app can use their smartphones to easily check-in.

The move comes ahead of a national launch of the NHS COVID-19 app across England and Wales on Thursday 24 September.


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